“I have been dealing with Prescott’s for a while now & they have been excellent to Pennsylvania Hospital. Communication between myself & the service techs are exceptional & service is fast & efficient. I have never had a bad experience in all the years I have working with them. Our microscopes, especially our Pentero which takes a beaten from our OR staff, is always in great condition & well-kept. Thank you guys for your great service & attention you provide to our hospital. Keep up the awesome job!!”
Senior Service Coordinator
Clinical Engineering Department
"Prescott’s Pentero specialist Jeremy Stalvey was introduced to CHI Clinical Engineering’s David Allen in November of 2018 and was able to resolve several Zeiss Pentero issues on site, minimizing Memorial Health System’s equipment downtime versus the OEM and offered significant cost savings as well. He demonstrated proficiency in the software and hardware of the Pentero system, accessing all service menus and repairing all issues."
"I am writing to recommend Lance Ledet and his company Prescott’s, Inc. as a service provider for surgical and clinical microscopes. His company has assisted us in repairing several of our Zeiss floor microscopes. They provide service in a timely and capable manner. I have no doubt they will continue to provide quality service in the future."
Biomedical Technician I, GE Healthcare
Ochsner Medical Center
I feel compelled to write to you because of the high level of customer service that I have received as a new client. I am an ophthalmologist in Enfield, CT practicing at a surgery center across the street from my office. The surgery center is currently owned by a local hospital which is suffering financial hardship. I am the main operating ophthalmologist and responsible for approximately half of the surgical volume at the facility.
In early July, the main microscope used for cataract surgery went out of service. The hospital was unable to pay for a new microscope and did not want to enter into a lease agreement. I contact Prescott’s Microscopes and found them a pleasure to deal with. After a complimentary evaluation, they assured me that the current microscope could be fixed to a satisfactory level for cataract surgery. They were correct.
It is rare in this day and age to find a level of dedication and customer service that this company clearly offers. I would recommend them without reservation to any institution that had microscope needs.
Kimberly A. Lucey, M.D.
"I am biomed equipment technician at Vanderbilt Medical Center in Nashville, TN. Currently contracted under Aramark Healthcare Technologies. I’ve been in the Biomed field for over seven years now and spent most of my time working in the Operating Rooms. With that being said I have had the pleasure of working closely with Prescott’s Inc. here at Vanderbilt on maintaining ALL of our microscopes, especially our Pentero’s. We currently have nine Pentero’s on site and they are always in high demand, so when one goes down turnaround time is extremely important.
The service that they have provided has been nothing other pristine. They are reliable, dependable, and most of all, they work in a timely manner. It’s been a pleasure working with Trent Cuddy, Tony Clabough, and even Steven Sample. I would highly recommend this company and this TEAM!"
Clinical Engineering – BMET II
Vanderbilt Medical Center
"The following is a brief summary of a repair at Jefferson Hospital for Neuroscience in Philadelphia, Pennsylvania. A Zeiss Pentero microscope consistently had issues during surgical procedures, causing difficulty and interruption for the surgeon using the microscope. The manufacturer of the Pentero, Carl Zeiss, dispatched several technicians, over the course of several months, to troubleshoot and repair the microscope. Despite their efforts, the microscope continued to fail during surgical cases. The microscope was then sent to Germany, the original manufacturing location, to remedy this issue. After seven months, the microscope was returned. However, the issue was not resolved and the failures continued to occur. Prescott’s Inc. was then contacted about this problem. Two field service technicians were dispatched to troubleshoot the issue. Jeremy Stalvey and Matt Capetola diagnosed the problem, and returned the microscope to the OR within a few hours. The failure has not occurred nor has the microscope had any further issues since they completed the repair. Their prompt response and dedicated service should be noted, as the microscope was repaired and back in service within 24 hours of the service call. I highly recommend Prescott’s Inc. for servicing the Pentero microscope, as the technicians demonstrated technical knowledge and expertise that surpassed OEM standards."