I have been dealing with Prescott’s for a while now & they have been excellent to Pennsylvania Hospital. Communication between myself & the service techs are exceptional & service is fast & efficient. I have never had a bad experience in all the years I have working with them. Our microscopes, especially our Pentero which takes a beaten from our OR staff, is always in great condition & well-kept. Thank you guys for your great service & attention you provide to our hospital. Keep up the awesome job!!
Senior Service Coordinator
Clinical Engineering Department
Prescott’s Pentero specialist Jeremy Stalvey was introduced to CHI Clinical Engineering’s David Allen in November of 2018 and was able to resolve several Zeiss Pentero issues on site, minimizing Memorial Health System’s equipment downtime versus the OEM and offered significant cost savings as well. He demonstrated proficiency in the software and hardware of the Pentero system, accessing all service menus and repairing all issues.
I am writing to recommend Lance Ledet and his company Prescott’s, Inc. as a service provider for surgical and clinical microscopes. His company has assisted us in repairing several of our Zeiss floor microscopes. They provide service in a timely and capable manner. I have no doubt they will continue to provide quality service in the future.
Biomedical Technician I, GE Healthcare
Ochsner Medical Center
I feel compelled to write to you because of the high level of customer service that I have received as a new client. I am an ophthalmologist in Enfield, CT practicing at a surgery center across the street from my office. The surgery center is currently owned by a local hospital which is suffering financial hardship. I am the main operating ophthalmologist and responsible for approximately half of the surgical volume at the facility.
In early July, the main microscope used for cataract surgery went out of service. The hospital was unable to pay for a new microscope and did not want to enter into a lease agreement. I contact Prescott’s Microscopes and found them a pleasure to deal with. After a complimentary evaluation, they assured me that the current microscope could be fixed to a satisfactory level for cataract surgery. They were correct.
It is rare in this day and age to find a level of dedication and customer service that this company clearly offers. I would recommend them without reservation to any institution that had microscope needs.
Kimberly A. Lucey, M.D.
I am biomed equipment technician at Vanderbilt Medical Center in Nashville, TN. Currently contracted under Aramark Healthcare Technologies. I’ve been in the Biomed field for over seven years now and spent most of my time working in the Operating Rooms. With that being said I have had the pleasure of working closely with Prescott’s Inc. here at Vanderbilt on maintaining ALL of our microscopes, especially our Pentero’s. We currently have nine Pentero’s on site and they are always in high demand, so when one goes down turnaround time is extremely important.
The service that they have provided has been nothing other pristine. They are reliable, dependable, and most of all, they work in a timely manner. It’s been a pleasure working with Trent Cuddy, Tony Clabough, and even Steven Sample. I would highly recommend this company and this TEAM!
Clinical Engineering – BMET II
Vanderbilt Medical Center
The following is a brief summary of a repair at Jefferson Hospital for Neuroscience in Philadelphia, Pennsylvania. A Zeiss Pentero microscope consistently had issues during surgical procedures, causing difficulty and interruption for the surgeon using the microscope. The manufacturer of the Pentero, Carl Zeiss, dispatched several technicians, over the course of several months, to troubleshoot and repair the microscope. Despite their efforts, the microscope continued to fail during surgical cases. The microscope was then sent to Germany, the original manufacturing location, to remedy this issue. After seven months, the microscope was returned. However, the issue was not resolved and the failures continued to occur. Prescott’s Inc. was then contacted about this problem. Two field service technicians were dispatched to troubleshoot the issue. Jeremy Stalvey and Matt Capetola diagnosed the problem, and returned the microscope to the OR within a few hours. The failure has not occurred nor has the microscope had any further issues since they completed the repair. Their prompt response and dedicated service should be noted, as the microscope was repaired and back in service within 24 hours of the service call. I highly recommend Prescott’s Inc. for servicing the Pentero microscope, as the technicians demonstrated technical knowledge and expertise that surpassed OEM standards.
It is with great pleasure that I write this recommendation for the service of microscopes from Prescott’s, Incorporated. They are phenomenal, especially territory manager Mike Brandenburg. Mike’s great length of knowledge gives him the ability to find answers as well as solutions quickly. Prescott makes sure that repairs are done in an efficient and timely manner with quality parts with limited down time. From the level of customer service to the knowledge of this organization I would highly recommend Prescott’s, Incorporated to anyone looking for microscope repairs.
Catrese D. Watkins
Program Coordinator, Clinical Engineering
Prescott's is the CHI biomed preferred vendor for Centura hospitals. I support Castle Rock, Littleton, Parker, and Porter Adventist Hospitals and we utilize Prescott's for all of our Zeiss, Alcon, and Leica microscopes. Our area technician is Justin Blush. His communication for service and parts is clear and concise. We are able to work with Justin and the OR staff to schedule repairs timely to prevent delays in patient care. He has earned respect and regarded as reliable among all of the Biomed team and the hospital staff. We appreciate Justin's expertise and stellar customer service. I would recommend Prescott's to any Biomed team and OR that applies.
CE Coordinator, Centura Hospitals
Cory at Prescotts Microscopes, has been servicing our equipment for the past couple of years in an outstanding fashion! Always prompt, polite and professional. He is very knowledgeable of all of the surgical microscopes and their associated accessories and the various gremlins that can plaque them all and the best cost effective solution for dealing with them quickly and permanently. I am sure that the remaining staff of Prescott's Microscopes is as talented as he, and that gives me great confidence in the company as a whole. I would highly recommend them to anyone seeking service for surgical microscopes.
Bio-Medical Technican, Citizens Memorial Healthcare
We've been using Prescott's for surgical microscope PM's and repairs for a decade and have never been disappointed. Our field service technician is knowledgeable, prompt, friendly, and courteous. He keeps us informed throughout any repair process. We can reach him directly without being funneled through 800#'s and prompts. I know when we initiate service, his top priority is getting us back up and running. The PO's and paperwork are always secondary. Thank you!
BSBME, Unit Director II, Prospect CharterCARE Health Partners
I have worked with Aaron for several years upgrading microscopes in our office as well as servicing and upgrading our microscope at Crouse Irving Memorial Hosp. This was after trying to for months to get help from our Zeiss rep. He has been a pleasure to work with, knowledgeable and always prompt with answering questions and solving our issue.
I have highly recommended Prescott Microscopes and Aaron to my colleagues around the area.
Charles I. Woods, MD
Department of Otolaryngology
We have been using Prescott's, Inc. services over the last several years, and would like to share that we have been very pleased. The sales and services, provided by Justin Greene, New England Territory Manger, have been commendable and accommodating to our needs.
RN, BSN VP of Operations and Administrator East Bay Surgery Center, LLC
Jake From Prescott's has been great to work with. Always willing to help and has given us quick service in times of equipment emergencies. Jake is also not afraid to talk to the Dr's and staff and find the root issue with the problem at hand. Thank you
Mckay-Dee and Layton Hospital Clinical Engineering
The biggest reason we use Prescott's is the outstanding customer service. In our setting we utilize a multitude of vendors, and Prescott’s puts the vast majority to shame in terms of flexibility and responsiveness. We can always count on our Service Representative to provide us with timely and accurate support, information, and repair. I wish we could transition to them for other service ares.
OR Charge, Lincoln Surgery Center
I have worked with Prescott’s for over 10 years. They have always provided timely and professional service for our microscopes. Even with some of our 25+ year-old scopes, they always are able to keep them operating! Prescott’s has saved us a lot of downtime and money with their great service.
Daniel Brown, CBET
Clinical Engineering Supervisor, Mercy Clinical Engineering
Prescott's has always been readily available and flexible to work with. As I have to commute between multiple sites, it has never been an issue getting service at a new site. Service has always been prompt and professional, I look forward to continuing business together.
BMET II, Clinical Engineering, Philips Healthcare
I have worked with Prescott’s microscope repair service for about 1 year now. They are quick to respond, knowledgeable, and help troubleshoot over the phone when possible. As a Clinical Director who wears many ‘hats’, it is imperative I work with great vendors. We had purchased a microscope that we were unaware was older and needed a lot of repair work. Prescott's helped get us organized and up and running!
Kayla Boucher, RN, BSN
Clinical Director, Specialty Surgery Center of the Capital Region
I am writing to thank you for the quality of service you provided to us here at Med Star Georgetown. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on each project, and the way you conduct business as a whole.
Our team here at Med Star Georgetown University Hospital could not be more satisfied with your work and we look forward to continuing this relationship.
Med Star Georgetown University Hospital
We’ve been conducting business with Prescott’s for several years, and as our relationship grew, so did Prescott’s vast array of expertise. In the beginning, we were only ordering bulbs and other consumables, but still using OEM for on-site labor. Now, Prescott’s is our preferred vendor for both parts and service on our surgical microscopes.
Prescott’s has always provided great customer service and a very knowledgeable service staff. We, as a major hospital system, look forward to what Prescott’s will provide in years to come!
They support us with expert skills and recommend us for the best interest of our facility. They respond to our request in reasonable time to fix scopes or trouble shooting. Jason is very helpful always.
Director of Nursing
Prescott’s Inc. covers all our surgical microscope service needs. Their microscope expertise and quick response time is vital for our OR and staff and to keeping our microscopes operational and our rooms running. It’s great to work with a vendor who can work flexible hours and who makes our microscopes a top priority. I would recommend Prescott’s Inc. to any biomedical engineering or OR staff that values the performance and importance of maintaining their microscopes in the OR.
Biomedical Technician III/Site Lead NYEE
We have used Prescott’s Inc for all our Surgical Microscope repairs and Preventive maintenance for the last 10 years plus. The service is excellent and always willing to assist in troubleshooting when needed. Their Field Service is very professional and knowledgeable of their products. We wouldn’t image using any other vendor for our Surgical Microscope service needs.
Dennis B Cole
I’ve been conducting business with Prescott’s for years, primarily Tony and Tyler. The level of service and professionalism that they employ should be duplicated throughout the entire company. I will never call another organization for service.
BMET III, St. Vincent’s Southside, TRIMEDX
Prescott’s has been a pleasure to work with. Their response time and professionalism is second to none in their field.
Division Director of Clinical Engineering , AdventHealth
Prescott's has excellent customer service and our office is always well taken care of. The representatives have a great turnaround time in getting parts/fixing our microscopes.
Clinical Supervisor, ENT Associates of San Diego
The service is excellent. Jason Rodriguez and Eric Starks go above and beyond. When I need service for the Ophthalmology Leica Microscope, Jason responds right away and makes sure the microscope is serviced and ready to be used. Jason periodically gets in touch with me to make sure the microscope is in excellent working condition. He even drops off spare light bulbs for the LEICA microscope.
RN, Ophthalmology Liaison OVASC
Jacob Loggins is our microscope specialist. Jake goes above and beyond to maintain the integrity and functionality of all of our microscopes here at the surgery center. He is consistent in his work and reliable with his availability. We are always able to reach him by phone and he has a rapid response time; he is usually on site within 45-60 minutes of contact. He maintains a pleasant and personable demeanor, as well as a professional and respectful rapport with all doctors and staff. We could not be more impressed with our experience with Prescott's and Jake!
We have always had great service from our technician. Jacob has been very responsive to our needs. We make a phone call or a text and your technician comes right out and most of the time can fix the issue right then. This has been a great help reduce any downtime due to inoperable equipment.
I have used Chris Greer of Prescott's to care for my Zeiss microscopes for the last five years. I have also purchased a microscope and three LED light sources from Prescott's. Chris and Prescott's are always attentive and quick to answer my questions and concerns. They stand behind their products. Chris also does maintenance on all three of my microscopes and they have never been better cared for. Chris and Prescott's have been a been a solid choice for my practice of who to take care of these essential pieces of equipment.
Dr. Jeffrey Pafford
Our Engineer, Jake, is very knowledgeable and makes himself available to meet our needs. He is upfront about our options and gives us less expensive options as appropriate. He has helped us purchase a refurbished microscope for our spine surgeons.
Since our first meeting somewhere back before 2009 I have had the pleasure of working with you, most recently at our Franklin Center where we have purchased 3 microscopes. It is always an easy sale because I know I can count on you for service long after the sale is complete. There are times I have called you late on a Friday afternoon and you have made it to the center and made sure the equipment was up and ready for our first case on Monday morning.
Just wanted you to know how much I appreciate all you do and I never hesitate to recommend Prescott's, and especially you.
RN, BSN, Administrator, Franklin Surgery Center
Jacob is an amazing rep. I can call him for anything anytime and he is great to walk me through my problem or is here to get it fixed. He was super helpful to me this year as we are buying a new microscope. I was able to ask him questions. The service contracts have saved our facility many times, as our microscopes are really old.
I wanted to take this opportunity to express my gratitude and I also like to give credit when credit is due - Jeremy and Tim have been a pleasure to work with. These guys are responsive, they promptly respond to our concerns at any time during the day, always with a positive attitude, great technical expertise and great sense of urgency. They are by far the best vendors we deal with on a daily basis, and we deal with a lot of vendors, so this says a lot. We feel that we have a good partner to work with and great confidence in their abilities, communication and overall excellent customer service.
You are lucky to have these two guys in your team and we are lucky to have them as our microscope experts.
Rafael Andres Hoyos
Biomedical Engineering Technician II, GE Healthcare
Thank you for being available at a moment’s notice and for making sure that the microscope was good to go, from disassembly to reassembly at the destination.
You were both very prompt, professional and a pleasure to work with.
Our team, our surgeons, our patients appreciate you.
With much gratitude,
Manager of Perioperative Services, Kaiser Permanente
I just wanted to take a minute to let you know what great service we received from Ryan last week on the repair of our microscope. Ryan was very personable, professional, and knowledgeable and I really appreciate his effort to get this repair done so quickly! He did a great job! Thanks again!
Ron Johnson, RN, BSN, MSHA
Administrative Director, NeuroSpine Center
St. Vincent's Birmingham
Writing to express my satisfaction with the service I was provided by Hayden Ball when he came to Meridian Park hospital to do preventative maintenance on our microscopes. It was a very pleasant experience. I found Hayden to be an effective, responsible, and knowledgeable service representative. He took pains to communicate and his willingness to be flexible and work around the OR’s scheduling uncertainty was most appreciated.
The next time I need service done on our scopes I know who to call.
Kevin Melvin CBET
Clinical Engineering Lead, Meridian Park Hospital, Legacy Health System
I wanted to take a quick moment and tell you how pleased I am with the service that Hayden provided to our facility last Friday 9/24/21.
I happened to catch him while he was in the area and we were all so thankful that he was in our facility within a half-hour of requesting service. Not only did he arrive with tools in hand ready to troubleshoot our microscope, but he was also willing to do a brief in-service training for myself and others. With a smile on his face, he quickly assessed the problem we were having and was professional in every way. After completing his work he was conscientious to leave our workspace and OR clean and took the time to describe a service contract plan that could save us money. Hayden delivered a 5 Star Service call and it is much appreciated! Thank You!
Tina McGuire, RN CNOR
Deschutes Eye Clinic