Are your technicians OEM certified?
Prescott’s technicians receive more training than OEM requirements. Due to the level of expertise required to service all manufacturers and models from the last 50 years, Prescott’s level of microscope knowledge and training is the best in the industry.
There are no independent regulatory institutions that define what “OEM Certified” means or any quality measures that have to be met. To ensure that our quality systems are met with the highest standards, Prescott’s has met all standardized requirements to become ISO 13485:2016 certified
Do you use OEM parts?
Yes, most parts are refurbished OEM parts that allow for substantial cost savings and come with a 2 year warranty. We also have the ability to manufacture parts that are no longer provided by the OEM in our world class machine shop.
Can you service our Zeiss Pentero?
Yes, we have a dedicated team of neuro specialist technicians specifically trained to service and repair all Zeiss Pentero needs.
Do you provide Pentero Bulb replacements?
Yes, we offer 3 different options for Pentero bulb replacement. A cost effective option for self installation, a convenient option with a bulb module exchange, or purchase a back up or replacement module for inventory.
Do you offer discounts for multiple microscopes or hospitals?
Yes, we cater our services to your needs. There are often opportunities for substantial cost savings by creating a service agreement for multiple systems or locations.
Do we need to have a service agreement?
No, we offer time and material services; however, many have found the benefit in the reliability of contracted equipment through reduction of down time through preventative maintenance and guaranteed response times.
Please feel free to contact us if your question was not answered here.